Customer Service

Call, fax, email or chat live - we are here for you 24/7

Here at Casino Del Rio, your level of comfort and sense of security is one of our top priorities. For this reason we offer many accessible and helpful platforms for customer support services around the clock, 24/7. If you wish to contact us you may do so at any time via email, telephone, online chat, postal mail or fax after following these simple steps:

1) Download and install the Casino Del Rio software to your computer.
2) Sign up for a new player account.
3) Enter the ‘online support’ section featured in our lobby.
4) Choose the communication platform you most prefer, e.g.: online chat.
*Please remember to include your username when speaking with one of our support staff members.

Telephone: International: +63-2756-7824

UK Toll Free: 0800-047-0594

Canada Toll-free: +1-888-332-9583


International: +632-756-7813

UK Toll Free: 44-20-7900-6726

Canada Toll-free: 1-866-549-0763


[email protected]

[email protected]


To start a LIVE chat with one of our representitive you must first download our free software by clicking here.


Casino Del Rio, P.O. Box 1263 Makati Post Office, Gil Puyat Avenue, Makati City, Philippines


You can find answers to most commonly asked questions in our FAQ page.

Are you up to date on all our latest bonuses, special offers, promotions and your account status?

Casino Del Rio stays in touch with you about all our bonuses, tournaments, promotions, events, updates, raffles and important personal information via email. Yet sometimes your internet service provider may mistakenly block our emails using an anti-spam filter, thinking that you may not want them. Our emails are legitimate and shouldn’t be part of your anti-spam filter – especially if you want to stay up to date on all the latest bonuses and special offers. So be sure to add us to your safe list today!

For further information on your account’s status, bonuses, withdrawals and promotions, click here.